These Terms of Service ("Terms") govern your use of the Trastfer website and your booking of an airport transfer with Antalya Viva Turizm İnşaat San. ve Tic. Ltd. Şti. ("Trastfer", "we", "us"), a TÜRSAB-licensed (License No. 15961) A Group travel agency operating from Antalya, Turkey. By booking a transfer with us, you agree to these Terms.
1. Who We Are
Trastfer operates its own airport transfer service between Antalya (AYT) and Gazipaşa (GZP) airports and destinations across the Antalya region, using our own licensed drivers and vehicles. We are the carrier, not a marketplace connecting you to third-party operators.
2. Eligibility
You must be at least 18 years old to book a transfer with Trastfer.
3. Making a Booking
When you configure a transfer on our site, we create a temporary draft booking holding your route, vehicle, and price for a limited time. Your booking is only confirmed once you complete checkout with accurate contact and passenger details. You are responsible for providing correct pickup/drop-off addresses, flight information, and passenger count — incorrect information may affect our ability to complete the transfer as planned.
4. Pricing
Prices are calculated based on the distance and route you select and are shown to you in full before you confirm your booking. The price shown at checkout is the price you pay — we do not add charges after booking except where you request changes (see Section 6) or provide inaccurate information that changes the actual transfer required (for example, a materially different pickup location or passenger count).
5. Payment
Trastfer transfers are paid in cash, directly to the driver, at the time of the transfer. We do not process online card payments and do not store any payment information.
6. Changes to Your Booking
You can request a change to your booking (time, pickup location, vehicle) by contacting us. We'll do our best to accommodate changes, but they are subject to driver and vehicle availability, especially close to the transfer time. If a change increases the distance or otherwise increases the price, the new price will apply.
7. Cancellations
You may cancel your booking free of charge up to 24 hours before the scheduled pickup time. Since Trastfer is paid in cash with nothing charged in advance, there is no refund to process — cancelling simply releases your booking. Repeated late cancellations or no-shows (see Section 9) may affect our ability to accept future bookings from you.
8. Meeting Your Driver & Waiting Time
- Airport pickups: your driver will monitor your flight and adjust the pickup time for reasonable delays. We include up to 60 minutes of free waiting time after your flight's actual landing time to allow for immigration, baggage claim, and customs.
- Other pickups (hotel, villa, etc.): we include up to 15 minutes of free waiting time from the scheduled pickup time.
If you need more time than this, please contact your driver or us directly — additional waiting beyond these windows may not be possible if it affects other scheduled transfers.
9. If You Don't Show Up
If you're not at the agreed pickup point within the free waiting time in Section 8 and we're unable to reach you, we may treat the booking as a no-show. Since no payment is taken in advance, there's no charge to refund — but a no-show means the transfer cannot be completed, and repeated no-shows may affect our ability to accept future bookings from you.
10. If Your Driver Doesn't Show Up
If your driver does not arrive within the free waiting time in Section 8 and you're unable to reach us, please contact us as soon as possible so we can resolve it — by dispatching another vehicle where possible, or otherwise making it right. This is on us, not you.
11. Luggage
Standard luggage (suitcases and hand luggage appropriate to your passenger count) is included. If you're travelling with oversized items (surfboards, bicycles, large sports equipment, etc.), please tell us when booking or as early as possible so we can make sure the assigned vehicle can accommodate it.
12. Vehicle & Passenger Capacity
Please book the vehicle category that matches your actual passenger count and luggage. If more passengers show up than the booked vehicle can safely and legally carry, the driver may be unable to take everyone, and we won't be responsible for the resulting disruption to your plans.
13. Our Liability
We'll take reasonable care to get you to your destination safely and on time. We're not responsible for delays or losses caused by events outside our reasonable control (see Section 14), by inaccurate information you gave us, or by your own no-show. Nothing in these Terms limits any liability that cannot be limited under Turkish law.
14. Force Majeure
We're not liable for delays or failures to perform caused by events beyond our reasonable control — extreme weather, natural disasters, strikes, road closures, government action, or similar extraordinary circumstances.
15. Complaints
If something goes wrong, contact us at info@trastfer.com as soon as possible — ideally within 14 days of your transfer — with your booking details. We'll do our best to resolve it promptly.
16. Changes to These Terms
We may update these Terms from time to time, for example as our service evolves. We'll update the "last updated" date above when we do. The Terms in effect at the time of your booking apply to that booking.
17. Governing Law
These Terms are governed by the laws of Turkey. Any dispute arising from these Terms or your use of Trastfer will be subject to the exclusive jurisdiction of the courts of Antalya, Turkey.
18. Contact
Questions about these Terms? Email us at info@trastfer.com.