This Distance Sales Agreement ("Agreement") is formed between you ("Customer") and Trastfer ("Seller", "we", "us") the moment you complete a booking on trastfer.com / trastfer.ru. It's the formal contract Turkish law requires for services sold at a distance, and it works alongside our Terms of Service, which describes the same booking in plainer language.
1. The Seller
- Legal name: ATY VİP Turizm Taşımacılık San. ve Tic. Ltd. Şti.
- TÜRSAB License No.: 17006 (T.C. Ministry of Culture and Tourism, Group A Travel Agency)
- Registered address: Güzelyurt Mah. 26218 Sok. No:6/1, Aksu/Antalya, Turkey
- Contact: info@trastfer.com · +90 533 557 22 64
2. The Customer
The Customer is the person who completes the booking form on our site, identified by the name, email address, and phone number provided at checkout.
3. Subject of the Agreement
The subject of this Agreement is a private, point-to-point airport transfer (and, where booked, a return leg) between the pickup and drop-off addresses, on the date, time, and in the vehicle class selected during booking, at the price shown and confirmed at checkout — in accordance with Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation.
4. Price and Payment
The full price is shown before you confirm your booking and does not change afterward, except where you request a change that increases the distance or the price (see Terms of Service, Section 6). Trastfer does not accept online payment. The full amount is paid in cash, directly to the driver, at the time of the transfer — nothing is charged, held, or stored online.
5. Performance of the Service
The transfer is performed at the pickup date and time confirmed in your booking. Airport pickups include up to 60 minutes of free waiting time after your flight's actual landing; other pickups include up to 15 minutes of free waiting time from the scheduled time (see Terms of Service, Section 8).
6. Right of Withdrawal
Under Article 15/1-e of the Distance Contracts Regulation, the statutory 14-day right of withdrawal that normally applies to distance contracts does not apply to services — like this one — that must be performed on a specific date or within a specific period, such as passenger transport. Once your transfer date and time are confirmed, the statutory cooling-off period does not apply.
This doesn't leave you without a way to cancel: Trastfer voluntarily offers a more generous cancellation right than the law requires — see Section 7 below.
7. Cancellation
You may cancel your booking free of charge at any time up to 24 hours before the scheduled pickup time, by contacting us. Because no payment is ever taken in advance, there is nothing to refund — cancelling simply releases the booking. This mirrors Terms of Service, Section 7.
8. Liability and Force Majeure
We are liable for performing the transfer with reasonable care, as described in our Terms of Service (Sections 13–14). Neither party is liable for a failure to perform caused by events outside its reasonable control — extreme weather, natural disasters, strikes, road closures, government action, or similar extraordinary circumstances.
9. Disputes
Any dispute arising from this Agreement is subject to Turkish consumer arbitration committees (Tüketici Hakem Heyeti) or Consumer Courts, up to the monetary thresholds set annually by the Ministry of Trade, and otherwise to the courts of Antalya, Turkey.
10. Formation of the Agreement
By confirming your booking, you accept this Agreement in full, together with our Terms of Service. A copy of your booking details is sent to the email address you provide.
11. Contact
Questions about this Agreement? Email us at info@trastfer.com.